Frequently Asked Questions
ADMIN
Carmel at the Colony is 4 miles away from Ontario International Airport.
Yes! Carmel at the Colony offers several online services, including paying rent and submitting 24/7 maintenance requests. Easily pay rent online here.
We accept both appointments and walk-ins. If you would like to make an appointment, please call our leasing office.
Typically, it takes 3 to 5 Days to approve an application.
Yes, Carmel at the Colony requires the purchase or renters' insurance.
AMENITIES
Carmel at the Colony in Ontario, California offers a variety of apartment and community amenities, including a pool and spa with Wi-Fi, a resident clubhouse, a park-like playground, a dog park, modern kitchens with gas range, and luxurious faux-wood style flooring. Visit our Amenities Page for more information.
Depending on weather conditions, our pool and deck is open year round.
Initially, a $400 pet deposit is required, and a pet rent of $25 is required monthly.
Pets must be under 25 lbs. Please contact our leasing office to discuss breed restrictions.
All of our amenities and communal spaces like the clubhouse, BBQ picnic area, and pool and spa are available for use with no additional charge!
Washer and dryer sets and hookups are currently only available in the 2x2 units. We also offer a coinless community laundry room available to all residents for convenience.
LEASING
Carmel at the Colony offers one- and two-bedroom apartments in Ontario, CA. To view current availability, please visit our Floor Plans Page https://www.carmelatthecolony.com/floorplans.
Our shortest initial lease is 11 months. Contact our leasing office to discuss leasing options and lease terms.
No, Carmel at the Colony does not offer corporate leases.
Our income requirement is 2.5 times the monthly rent.
Yes, we allow guarantors and co-signers at Carmel at the Colony apartments in Ontario, CA.
Yes, visit our floor plans page to see the available one- and two-bedroom floor plans.
MAINTENANCE
Yes, we have a well-equipped on-site maintenance team and 24-hour emergency maintenance ready to help!
During business hours, call our leasing office where a team member would be happy to help you. For an after-hours emergency, call the emergency maintenance line.
You do not need to be present for a technician to work on your apartment, so feel free to go about your day.
Didn't find an answer?
Our team is always ready to answer your questions.